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| Problem | Try this |
|---|---|
| “The camera is used by another app” | Close Zoom, Teams or any other program using the webcam, then press Turn on camera. |
| Wrong camera (laptop camera instead of USB) | Recorder › Settings › Camera › choose your USB webcam. |
| Scans don’t start recording | Click on the recorder page so it has focus. In Settings › Scan test, check the label is accepted; adjust the label length range if needed. |
| Scanned label shows wrong characters | Set the scanner to the same keyboard language as the PC (e.g. US English). Station check shows a mismatch. |
| “Allow access to the save folder again” | Press the button and allow. In Chrome choose “Allow on every visit”. |
| Videos missing from the list on a new PC | Video List › Rebuild list from folder. |
| Can’t save to a folder | Use Chrome or Edge on Windows or Mac. Safari and Firefox can’t save to a local folder. |
| “Free plan limit reached” | Labels already recorded this month can still be recorded again. For more labels, email us. Paid plans open soon. |
| Forgot your password | Email us from the address of your account and we’ll help you reset it. |
New here? Start with the setup guide and equipment list.